488fb Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 488fb ("488fb", "we", "us", "our") collects, uses, stores, discloses, and protects the personal data of individuals ("Player", "User", "you") who access or use the 488fb website, mobile platform, and associated services (collectively, the "Platform"). This Policy forms part of the Terms & Conditions and should be read alongside them.

By registering an account on the 488fb Platform, making a deposit, placing a bet, or otherwise engaging with our services, you confirm that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.

This Policy applies to all personal data processed in connection with your use of the 488fb Platform, whether you are a registered player, a visitor browsing the site without an account, or a person contacting our support team. The Policy covers data collected through our website, any mobile application, live chat systems, email, and telephone communications.

2 Data We Collect

488fb collects personal data through several channels and in various categories. The specific data collected depends on how you interact with the Platform.

2.1 Registration Data

When you create a 488fb account, we collect the following information:

• Full legal name as it appears on your government-issued identification.
• Date of birth (to verify you are 21 years of age or older).
• Residential address including division, district, and postal code.
• Email address and mobile phone number.
• Username and encrypted password.
• Preferred currency (Bangladeshi Taka / BDT).

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and to verify your age, we may request:

• Copies of a government-issued photo ID (National ID Card, passport, or driving licence).
• Proof of address (utility bill, bank statement, or similar document dated within 3 months).
• Proof of payment method ownership (e.g., screenshot or confirmation of bKash, Nagad, or Rocket account).
• Selfie or live photograph for identity matching purposes, where required.

2.3 Financial Data

• Deposit and withdrawal transaction records including amounts, timestamps, and payment method identifiers.
• Mobile financial service account references (bKash, Nagad, Rocket, Upay).
• Bank account details (where bank transfer is used).
• Partial card details (last 4 digits only) where Visa or Mastercard is used — full card numbers are never stored by 488fb.

2.4 Usage and Behavioural Data

• Betting and gaming history including markets wagered on, stakes, outcomes, and session durations.
• Login timestamps, device type, operating system, browser type and version.
• IP address and approximate geographic location (city/district level).
• Pages visited, features used, and time spent on the Platform.
• Bonus and promotion interactions.

2.5 Communications Data

• Records of live chat conversations, email correspondence, and support tickets.
• Responses to surveys, promotions, or feedback requests.
• Marketing preferences (opted-in or opted-out status for promotional communications).

3 How We Use Your Data

488fb uses your personal data only for specific, clearly defined purposes. We do not process data for any purpose beyond those listed below without first obtaining your explicit consent.

Where 488fb uses your data for responsible gaming monitoring, this is done proactively to identify patterns that may indicate problem gambling behaviour. We may use this information to reach out with support resources or to apply protective measures where warranted, always in accordance with our Responsible Gaming Policy.

4 Legal Basis for Processing

488fb processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player — including account management, transaction processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and fraud prevention duties.
• Legitimate interests: Processing undertaken to protect the security and integrity of the 488fb Platform, prevent fraud, improve our services, and conduct responsible gaming monitoring — provided such interests are not overridden by your rights and freedoms.
• Consent: Processing for optional purposes such as sending promotional communications, where you have provided clear and informed consent. You may withdraw consent at any time by contacting our support team or using the opt-out mechanism in marketing emails.

5 Data Sharing & Disclosure

488fb does not sell, rent, or trade your personal data to any third party. We may share your data only in the specific circumstances listed below, and only to the minimum extent necessary for the stated purpose.

• Payment processors: We share transaction data with payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks) strictly to process deposits and withdrawals on your behalf.
• Identity verification partners: Where third-party KYC or identity verification services are used, your identity documents and related data may be processed by those services under strict data processing agreements with 488fb.
• Game content providers: Game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers necessary to deliver their game content. They do not receive your full personal profile.
• Fraud prevention and AML services: We may share relevant data with fraud prevention databases or AML screening services to fulfil our compliance obligations.
• Law enforcement and regulatory bodies: Where we are required by applicable law, court order, or regulatory authority to disclose your personal data, we will do so. We will notify you of such disclosure where legally permitted to do so.
• Business transfers: In the unlikely event of a merger, acquisition, or sale of all or substantially all of 488fb's assets, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer and of any change to this Policy that results from it.

All third parties with whom 488fb shares personal data are required to process that data securely, lawfully, and only for the purpose for which it was shared. 488fb does not permit third parties to use your data for their own unrelated purposes.

6 Data Retention

488fb retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active account data: Retained for the duration of your registered account relationship with 488fb and for a period of five (5) years after account closure, in accordance with standard financial record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of verification, as required for AML compliance purposes.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support and communications records: Retained for three (3) years from the date of the interaction, unless the matter is subject to ongoing legal proceedings.
• Betting and gaming history: Retained for five (5) years from account closure for audit and dispute resolution purposes.
• Marketing data: Retained until you withdraw consent or for twelve (12) months from the last engagement, whichever comes first.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Where anonymisation is not practicable, data is securely destroyed in accordance with industry-standard data disposal procedures.

7 Cookies & Tracking Technologies

488fb uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform effectively, maintain your session, and improve your experience. The following categories of cookies are used:

488fb does not use advertising cookies, remarketing pixels, or third-party tracking technologies that build profiles for ad targeting purposes. Analytics data is anonymised at the point of collection wherever technically feasible.

You can control cookie behaviour through your browser settings. Disabling essential cookies will impair Platform functionality, including the ability to log in and maintain your session. Disabling analytics or preference cookies will not affect your ability to use the core Platform features.

8 Data Security

488fb employs a comprehensive, multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and our servers.
• AES-256 encryption applied to sensitive data stored at rest, including KYC documents and financial records.
• Role-based access controls ensuring that only authorised personnel can access specific categories of personal data, and only for defined operational purposes.
• Two-factor authentication (2FA) enforced for all internal staff accounts with access to player data systems.
• Intrusion detection and prevention systems (IDS/IPS) monitoring network traffic for suspicious patterns in real time, 24/7.
• Regular independent security audits conducted by qualified third-party cybersecurity firms to identify and remediate vulnerabilities.
• Penetration testing performed at least annually against all public-facing Platform components.
• Automated anomaly detection on account login patterns to flag and investigate potentially compromised accounts.

Notwithstanding these measures, no data transmission over the internet or method of electronic storage is completely impervious to risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 488fb will notify affected players as promptly as possible and take all reasonable steps to mitigate harm.

9 Your Rights Over Your Data

488fb respects your rights in relation to your personal data. You may exercise any of the following rights at any time by contacting our support team:

• Right of Access: You may request a copy of all personal data we hold about you. We will provide this in a structured, readable format within 72 hours of verifying your identity.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis applies. Note that data subject to mandatory legal retention periods (e.g., AML records) cannot be deleted before those periods expire.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.
• Right to Data Portability: You may request that we provide your personal data in a machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object to the processing of your personal data where that processing is based on legitimate interests, including profiling for responsible gaming monitoring purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

All data rights requests will be acknowledged within 72 hours. We aim to resolve all requests fully within 30 calendar days. In cases of particular complexity, we may extend this period by a further 30 days, and will notify you of any such extension together with the reasons for the delay.

10 Children & Minors

The 488fb Platform is strictly an adult-only service. You must be at least 21 years of age to register an account or use any feature of the Platform. 488fb does not knowingly collect personal data from individuals under 21 years of age.

If we become aware that personal data has been collected from a person under 21 without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Any deposits made on an underage account will be refunded in accordance with our standard refund procedures after verification.

If you are a parent or guardian and believe that a minor in your care has registered an account with 488fb, please contact our support team immediately at [email protected]. We treat all reports of underage usage with the highest priority.

11 Third-Party Links

The 488fb Platform may occasionally reference or display the names of third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game studios (Evolution Gaming, Pragmatic Play, etc.) in an informational context. This Privacy Policy applies exclusively to data processed by 488fb.

If you interact directly with any third-party service — for example, by using a bKash app to initiate a payment — your data submitted through that third-party service is governed by that party's own privacy policy and terms of service. 488fb has no control over, and accepts no responsibility for, the data practices of third-party services.

We encourage you to review the privacy policies of all third-party services you use in connection with your 488fb account.

12 Amendments to This Policy

488fb reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the revised Policy takes effect, where reasonably practicable.

The "Last Updated" date at the top of this document will be revised each time this Policy is amended. Your continued use of the 488fb Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must cease using the Platform before the amendment takes effect.

We recommend reviewing this Policy periodically to stay informed of how we are protecting and using your personal data. Archived versions of this Policy are available on request from our support team.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 488fb processes your personal data, please contact our Data Support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly through the 488fb Platform.
• WhatsApp: +880 1700 488488 (plain text — not a clickable link)
• Response Time: All privacy-related queries are acknowledged within 72 hours and resolved within 30 calendar days.
• Operating Hours: Our support team operates around the clock, 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

For formal data rights requests — including access, rectification, erasure, portability, and objection requests — please contact us at the email address above with the subject line "Data Rights Request" and include your registered account username and a description of your request. We will verify your identity before processing any request to protect the security of your personal data.